Subscriber Use FAQs

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This FAQ page is devoted to those questions concerning the subscriber questions about how one will transition from a whole of Comcast and AT&T “bundles” and phone services, cable and content providers to a new model of everything streaming over the Internet!

Question:

What services, content will LAH Community Fiber offer?

Answer:

LAHCF will be offering high speed, (GB or faster) pure internet service.    We will not be packaging with our service (at least initially) phone, movies (netflix) sports, cable content, etc.  We will provide you with information on how to obtain all of those services OVER our Internet services in an affordable and comprehensive way.    The questions and answers below will give more details for each type of service and typical replacements using LAHCF as the delivery method for that service


Question:

Will I be able to replace my current AT&T phone line with LAHCF and what will it cost and the cost savings?  Can I keep my same phone number?

Answer:

If you are still subscribing to an AT&T Copper based POTS (Plain Old Telephone Service) or even a UVERSE bundled phone, you are being overcharged by 10 times by AT&T what you can get from options we can assist in running over the LAHCF connection.

Voice over IP (VOIP) telephone service has existed for over a decade, and not everyone has gotten the memo.   Assuming you have some sort of internet service at your house, you can switch to a VOIP solution today even without fiber and reduce your phone charge from $80/$50 to $10/$5 depending upon features.

Basically, AT&T is charging phone rates that pretend that the internet and basically free world wide  calling doesn’t exist!

This might be a service you may want to switch over immediately even before LAHCF provides internet for you assuming you have an wired internet connection.  This conversion to VOIP options listed below can be done with AT&T UVERSE/DSL or Comcast.  It is better to pick a VOIP telephone provider independent of the internet provider to select the best price and options.  When you connect to LAHCF, you simply plug in the phone device to the LAHCF connected internet and it will still work without a change.

The VOIP IP solution we recommend is a residential phone system from Ooma:

Image result for ooma phone

https://www.ooma.com/

We invite you to visit their site and learn more about their pricing, and features.   Basic monthly service can be as low as $5/month.  AT&T and Comcast won’t offer that!  You must subscribe to this service separately from LAHCF.

YES, you can keep  your current AT&T /Comcast phone numbers (called porting numbers) to this Ooma phone for a one time fee of $39.  All  carriers are required to allow porting of your old number to a VOIP system.


 

Question:

I currently subscribe to AT&T or Comcast  Content and service bundles – Phone, internet and content plus other streaming services – What will be the new options with LAHCF for content delivery.

Answer:

As you may have already noticed, content delivery is moving toward streaming services available OVER the internet.  Both live streaming (watching a sporting event live) and streaming of content on demand like movies are available in internet delivered options.

The vendors, choices, prices, and packages continue to change daily but they all rely upon a quality, high speed internet connection.  With LAHCF as your affordable, high speed internet connection, you will be able to choose from a competitive field of content delivery provider rather than being force to select just AT&T or Comcasts content options and purchase them directly, just as you do for Netflix today.  The more competition in the content delivery space, the better product pricing and services for you.


Question:

Will LAHCF replace or improve my cell service?

Answer:

LAHCF does not provide any cell services so you will still need to purchase your best cell option as you do now.  LAHCF will offer high speed reliable internet service at your home so if you are better informed on how to wi-fi calling with your phone and better outfit your home with wi-fi services, your home LAHCF service may provide.

All smart phones have options to enable wi-fi calling (data and TXT too)  and users should be using this option when at home for a better experience.  Check your smart phone for instructions on how to enable this feature.

Image result for wi-fi calling


Question:

Can I watch the Disney channel (for example) without cable/comcast/AT&T?

Answer:

You can watch the Disney Channel live without cable with one of these streaming services: PlayStation Vue, Sling TV, Hulu with Live TV, DirecTV Now, YouTube TV and Disney Now.

LAHCF provides the conduit by which you can stream all of these content options, and you must purchase them separately.  This is helpful since you are not locked into bundles and  temporary pricing schemes forced by Comcast.  Your choices are large and will grow into the future. 

For more information on streaming content providers, please review our information in our reference pages.