It is just amazing and frustrating that we live in Silicon Valley and just a short distance away from the biggest concentration of innovate technology companies of Google and PARC, Apple but for many, we are only offered 1989 copper wired technology to our homes for Internet Service.
This is a mostly a last mile problem. The wild Internet in its abuses and advances is basically 99.9 percent fiber run. When you connect with servers throughout the world with your internet browsers or yours smart phones, 99 percent of that distanced traveled is done all over fiber connections. Cooper is simply too slow, and an out dated technology.
For many of our residential communities, that last mile is serviced by a few older telecoms or cable TV (remember that idea) vendors who never originally designed their coop infrastructure systems for Internet. With the way the market forces work today, many folks in the US have very few good competitive options for internet. Los Altos Hills has mostly moderate service and area with no or very little service. It DOES NOT have options for really good service (GB speeds) with direct fiber to the premise options.